Terms and Conditions for Remote Support
1. Introduction
By requesting remote support from Audio Max Production, LLC, you ("the Client") agree to the following Terms and Conditions. These terms apply to all remote assistance provided by our technicians to access, troubleshoot, and resolve issues on your computer ("the Device"). If you do not agree with any of these terms, please refrain from requesting or accepting remote support.

2. Remote Access
Remote support may involve the technician accessing and controlling your Device over the internet for the purpose of diagnosing and resolving issues. The Client acknowledges that the technician may view, modify, or interact with the Device’s software and files.[/size]

The Client is responsible for ensuring the Device is in a condition suitable for remote support, including but not limited to having a stable internet connection and providing necessary passwords or access credentials.

3. Protection of Sensitive Data
The Client agrees to take all necessary precautions to protect their sensitive or personal data before granting remote access. This includes, but is not limited to:
  • Closing any open files or documents containing sensitive information.
  • Logging out of accounts or applications containing personal or confidential data.
  • Hiding or minimizing any windows or folders that may contain sensitive information.

The technician will not intentionally view or access any sensitive data; however, the Client acknowledges that such data may still be visible during the course of support if precautions are not taken.

The Client is fully responsible for safeguarding any personal or confidential information during the remote session.

4. Limitation of Liability
Audio Max Production, LLC and its technicians will make reasonable efforts to provide remote support services in a professional and diligent manner. However, the Client acknowledges that remote access involves inherent risks, and there may be unforeseen issues or technical complications that arise during the process.

Audio Max Production, LLC is not responsible for any data loss, corruption, or damage to the Device, software, or hardware that occurs during or after the remote support session, whether caused by actions taken by the technician or by any other factors beyond our control.

The Client agrees to hold Audio Max Production, LLC, its technicians, and employees harmless from any liability, claims, or damages resulting from the remote support session, including but not limited to damage to the Device, data loss, security breaches, or unauthorized access.

5. Client Responsibilities
The Client is responsible for ensuring that any software, hardware, or network configurations are compliant with all applicable laws, regulations, and licenses.

The Client must ensure that they have adequate backups of important data before initiating remote support.

The Client must inform the technician of any known issues or existing problems with the Device that could affect the support session.

6. Termination of Support
Either party may terminate the remote support session at any time without prior notice. Audio Max Production, LLC may terminate the session if it determines that continuing would compromise the security, functionality, or integrity of the Device.

If the session is terminated, the Client acknowledges that Audio Max Production, LLC will not be responsible for any unresolved issues or further damage to the Device.

7. No Guarantee of Resolution
Audio Max Production, LLC will make reasonable efforts to resolve the Client’s issues, there is no guarantee that the problem will be fully resolved during the remote support session. Complex issues may require additional support, services, or the Client may be advised to seek in-person assistance.

8. Payment Terms
The Client agrees to pay any applicable fees for the remote support session as agreed upon at the time of service request. Payments are due in full upon completion of the session unless otherwise agreed in writing.

9. Privacy and Security
Audio Max Production, LLC takes privacy and security seriously. Any personal information collected during the remote support session will be used solely for the purpose of providing support services and will not be shared with third parties without the Client’s consent, except as required by law.

10. Agreement
By requesting remote support, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, do not proceed with the remote support session.

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